Privacy Policy

MKO88 ("we", "us", "our") operates the online casino and sports betting platform accessible at mko88.cam ("Platform"). This Privacy Policy describes how MKO88 collects, processes, stores, discloses, and protects personal information provided by or collected about users ("you", "your") of the Platform.

This Privacy Policy forms part of our Terms and Conditions and should be read alongside them. By registering an account or using any service on the MKO88 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

MKO88 serves users across Malaysia, including players from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and beyond. We are committed to handling all personal data with the care and transparency that our users deserve, and we comply with applicable data protection obligations in the jurisdictions in which we operate.

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

• "Personal Data" means any information that identifies or can be used to identify a natural person, directly or indirectly, including name, identification number, contact details, financial information, and online identifiers.
• "Processing" means any operation performed on personal data, including collection, recording, organisation, storage, retrieval, use, disclosure, or deletion.
• "Data Controller" means MKO88, which determines the purposes and means by which personal data is processed.
• "Data Processor" means a third party that processes personal data on behalf of MKO88 under a binding data processing agreement.
• "KYC Data" means identity verification documents submitted by users, including government-issued identification (such as a Malaysian MyKad or passport) and supporting documents collected as part of our Know Your Customer obligations.
• "Transaction Data" means records of deposits, withdrawals, bets, and any other financial transactions conducted via the Platform.
• "Cookies" means small text files placed on your device by the MKO88 platform to enable certain functionality and to collect anonymised usage analytics.

MKO88 collects personal data from you directly (information you provide to us) and automatically (information collected through your use of the Platform). The categories of personal data we may collect include:

3.1 Registration and Account Data

• Full legal name
• Date of birth (to verify eligibility — you must be 21 or above)
• Email address and account username
• Mobile phone number (where provided)
• Country and city of residence (e.g., Kuala Lumpur, Penang, Johor Bahru)
• Account preferences and communication settings

3.2 Identity Verification (KYC) Data

• Government-issued identification documents (Malaysian MyKad, passport, or equivalent)
• Proof of address documentation (where required)
• Source of funds documentation (where required for AML compliance)
• Facial verification data where liveness checks are required

3.3 Financial and Transaction Data

• Deposit and withdrawal records, including amounts, timestamps, and payment methods used
• Payment method identifiers (e.g., registered Touch'n Go eWallet account reference, DuitNow account reference, FPX bank account details, Maybank2u or CIMB Clicks account reference)
• Betting and gaming history, including stakes, outcomes, and session durations
• Bonus and promotion usage records

3.4 Technical and Usage Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser type
• Session timestamps, page views, and navigation paths within the Platform
• Referring URLs and traffic source data
• Cookies and similar tracking technologies (see Section 8)

3.5 Communications Data

• Records of live chat, email, and any other correspondence with our support team
• Feedback, complaints, and dispute records

MKO88 processes your personal data for the following purposes:

MKO88 processes your personal data one or more of the following legal bases:

• Contractual necessity: Processing required to fulfil our contractual obligations to you under the Terms and Conditions — for example, processing your deposits, executing withdrawals, and maintaining your account.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, and data retention obligations.
• Legitimate interests: Processing conducted in MKO88's legitimate interests where those interests are not overridden by your data protection rights — for example, fraud prevention, platform security, and analytics.
• Consent: Processing based on your explicit, freely given consent — for example, receiving marketing communications. Where consent is the basis, you may withdraw it at any time without affecting the lawfulness of prior processing.

MKO88 does not sell, rent, or trade your personal data to any third party for their commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary and for the purposes described in this Policy:

• Payment service providers: Licensed Malaysian payment processors (including FPX, DuitNow infrastructure providers, and licensed e-wallet operators) receive transaction-specific data necessary to process your payments. These providers are bound by their own regulatory obligations and data protection standards.
• Identity verification services: Third-party KYC and AML compliance service providers who assist in verifying your identity and screening against sanctions and watchlists. These processors are engaged under data processing agreements.
• Game content providers: Licensed game studios and sports data providers whose content is delivered via the Platform may receive anonymised session data for platform performance purposes. Individual personal data is not shared with game studios.
• IT infrastructure providers: Cloud hosting, security, and technical service providers who process data on our behalf under strict contractual and security obligations.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory directive, MKO88 may disclose personal data to competent authorities. We will only do so to the extent required and will notify affected users where legally permissible.
• Professional advisors: Legal, accounting, and audit professionals where disclosure is necessary in the context of providing professional services to MKO88, subject to professional confidentiality obligations.

MKO88 retains personal data only for as long as is necessary for the purposes for which it was collected, or for as long as required by applicable law. The following retention periods apply as general guide:

• Account and registration data: Retained for the duration of your account's active status, plus a minimum of five (5) years following account closure to meet regulatory obligations.
• KYC and identity verification data: Retained for a minimum of five (5) years from the date of verification, or longer if required by applicable AML regulations.
• Transaction and financial records: Retained for a minimum of seven (7) years in accordance with standard financial record-keeping requirements.
• Communications and support records: Retained for three (3) years from the date of the last interaction, unless subject to an ongoing dispute or legal matter.
• Marketing consent records: Retained until consent is withdrawn, plus a reasonable period thereafter to evidence compliance.
• Technical and usage data: Typically retained in anonymised or aggregated form for up to 24 months for analytics purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an individual user.

MKO88 uses cookies and similar technologies to enable core platform functionality, maintain session security, and gather anonymised usage analytics. We do not use cookies for third-party advertising purposes.

The following types of cookies may be placed on your device when you use the MKO88 platform:

• Strictly necessary cookies: Required for the platform to function — these include session authentication tokens and security cookies. These cannot be disabled without preventing your ability to use the Platform.
• Performance and analytics cookies: Used to understand how users interact with the Platform in aggregate — for example, which pages are most frequently visited and where users experience errors. This data is anonymised and used solely to improve platform performance.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to improve your experience on return visits.

You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of specific Platform features. Your continued use of the Platform following notification of our cookie policy constitutes acceptance of our use of cookies as described above.

MKO88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the MKO88 platform
• Encryption of sensitive personal data (including KYC documents and financial records) at rest on our servers
• Role-based access controls limiting internal staff access to personal data on strict need-to-know basis
• Regular internal and third-party security audits and penetration testing
• Multi-factor authentication requirements for administrative system access
• Secure, geographically redundant data storage infrastructure

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, MKO88 will notify affected users without undue delay and in accordance with applicable regulatory requirements.

You also play an important role in keeping your account data secure. We strongly recommend enabling two-factor authentication (2FA) on your MKO88 account and not sharing your login credentials with any third party.

Subject to applicable law, you have the following rights in relation to the personal data MKO88 holds about you: